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This is the paper I mentioned in the video “Unskilled Are Unaware: Further Explorations of (Absent) Self-Insight Among the Incompetent”: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2702783/
But I really should have mentioned the original:
“Unskilled and unaware of it: how difficulties in recognizing one’s own incompetence lead to inflated self-assessments.” http://www.ncbi.nlm.nih.gov/pubmed/10626367